At Buylix, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy within 15 days of receiving your product.

1. Eligibility for Returns

• Products must be returned within 15 days from the date of delivery.
• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Returns are not applicable for items marked as “final sale” or “non-refundable.”

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our support team at support@checkpointhealthcare.in within 15 days of receiving your product.
2. Provide your order details and reason for the return.
3. Our team will review your request and provide you with return instructions, including the return address.

Please note that customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

3. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and issued to the original payment method.
• Please note that shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged product).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, washed, or altered.
• Items without original tags or packaging.
• Intimate items (e.g., lingerie) for hygiene reasons, unless they are damaged or defective.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us at support@checkpointhealthcare.in with your order details and a photo of the issue. We will promptly resolve the problem by offering a replacement, refund, or store credit.

7. Cancellation Policy

Orders can be canceled within 24 hours of placing the order. Once the order has been processed and shipped, cancellations are not permitted.

8. Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer support team at:
Email: support@checkpointhealthcare.in

We value your trust and aim to make your shopping experience with Buylix seamless and enjoyable.